Do you offer corporate Event bookings?
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Yes, Escape rooms are Perfect for Team building and corporate events. Please give us a call to see what availability we have based on staffing. We can accommodate larger parties for private events before or during our normal operating hours. *Private party room is available to rent*
What if I need to cancel my booking?
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To ensure a fair experience and availability to all of our guests we do not offer refunds. You must contact us 24-hours in advance of your booked time to cancel and we will process a customer credit. All customer credits are good for one year and allow you to re-book online when ready. If you call to cancel less than 24-hours in advance we cannot guarantee a customer credit.
When do I need to arrive?
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All players should arrive 15-minutes prior to booking time to complete all safety waivers. If you have already completed your waivers online we ask that you arrive 5-minutes early to lock up your personal items and use facilities. We like to ensure all rooms start promptly at booked time.
What if I am late?
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Please reach out to our team immediately if you know you will be arriving late. If you give us at least a 2-hour notice we will allow you to reschedule SAME-DAY. If you are more than 15-min late without notifying us your booking will be cancelled, no refund or customer credit will be provided. If you arrive and want to play your experience, you will only be given the remaining time of your booked time-frame. If you are more than 30-min late we will NOT allow you to play at that time as it will hinder the experience. We must ensure that other parties scheduled after you are not impacted.
Do you charge for children?
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We do not charge for children UNDER 5 years of age as all puzzles are suited for 6 years of age and up. We do not allow strollers in the experiences or food/drinks such as bottles and snacks. You must ensure you are watching children at all times for safety reasons.
What if i book something by mistake?
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Please notify us immediately if you book something by mistake online. We will do our best to accommodate, but if we are advised less than one hour from booked time (mistake or not) we cannot guarantee a refund or customer credit.
What happens if I walk out of an experience?
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If for any reason you walk out, or do not finish an experience for any reason, no refunds will be provided. Please contact us at checkmateescaperooms@gmail.com with any concerns so we can address it immediately.
Can you be removed from your experience?
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We never want to do this however, at anytime if a team member witnesses drunk, disorderly, or harmful behavior, or witnesses participants damaging our props or experiences intentionally they do have the authority to remove them. We want all of our customers to have fun, but your safety as well as others is of the utmost importance. If we have witnessed you damaging a prop after guidance against it, the card you booked with will be charged for a replacement.
Do you offer bookings outside of normal operating hours?
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We are flexible! If you are every looking to play an experience outside of our normal hours please email, or message us on Google/Facebook/Instagram, and a team member will work with you!
Do you host corporate events?
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Yes, Escape rooms are Perfect for Team building and corporate events. Please give us a call to see what availability we have based on staffing. We can accommodate larger parties for private events before or during our normal operating hours. We also have a private room available to rent.
I have never Played an Escape Room, what can I expect?
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Welcome First Timer! You have stumbled upon the Fun and Immersive world of Escape Rooms that will likely get you hooked! They are detailed and immersive sets themed with puzzles, riddles and adventurous ways of thinking! You can always ask for help and you are never locked in!
What is a Late-Night Booking?
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Late-Night Bookings are experiences scheduled past 9pm. We require a minimum of 4 Tickets to be purchased, but 2 can play! This is to ensure we have adequate staff able to work later experiences for you! All Late-Night bookings must be booked 45-M in advance.
What Discounts to you Offer?
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We offer a 10% Military Discount, we must verify your ID and we will refund the difference to the card on file. We also offer a 15% Group discount on Bookings with 10 or more participants and it is automatically applied online. We also offer Tiered pricing discounts during the week (Weds/Thurs) and if you have 4 or more participants you will see it automatically apply. In Gibsonton, if you show us a Kings Lake Grille Receipt you receive 10% off!
Do you accept Bookings by Phone?
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We can assist you in booking an experience over the phone however we will normally direct you to our website so you can review the rooms and schedule to best choose your Experience and to keep your financial details Safe and Private.
