Frequently Asked Questions

What is an Escape Room?

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A 60-minute adventure of wits, teamwork and adrenaline to conquer puzzles, track down clues and solve the mission to escape before the clock runs out!

What are the cost of your escape rooms?

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The cost of each room is available on our website and each experience is private. (This means it will only be you and your guests in the room)

How many players can participate?

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Our escape rooms range from 2-6 players, 2 being the absolute minimum.

When should I arrive?

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All players should arrive 15-minutes prior to booking time. If you and/or your party arrive late, your booking may be cancelled and no refunds will be issued. If you and/or your party arrive late, the option will be provided to play the room ,however you will still only have until booked ending time. We do this to ensure you have adequate time to complete the room and get to enjoy the full experience, while also not delaying other guests booked after you.

If I miss my booking do I get a refund?

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To ensure a fair experience and availability to all of our guests we do not offer refunds. You may contact us 24-hours in advance of your booked time to cancel and we will work with you to reschedule your experience. We cannot guarantee a specific date or time for the rebooking, but will do our best to accommodate you.

Do you accept bookings outside of your normal operating hours?

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If you are interested in booking an experience outside of our normal operating hours please call a team member at Checkmate Escape Rooms. We may be able to accommodate bookings if staffing is available.

Do you offer corporate Event bookings?

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Yes, Escape rooms are Perfect for Team building and corporate events. Please give us a call to see what availability we have based on staffing. We can accommodate larger parties for private events before our normal operating hours.

Do you offer any discounts?

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We currently offer 10% off to all Active duty military and veterans. *Discount applied to booking after verification by showing a valid ID* We also offer a 15% group discount when booking 10 or more participants for corporate events or birthdays. Note-We do not allow more than 8 participants in a single experience, multiple rooms would need to be booked*

Can we book more participants than allowed on the website?

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We do not recommend more than 6 participants in each experience. We will allow up to 8, but we do warn you that it would be crowded. If you would like to add two additional participants we can take care of that manually. Note: Helter Skelter has a max capacity of 6, no additional guests can be added. Please book your experience to the max capacity, and give us a call to add the additional participants. At the time they are added we will send a payment request for the additional tickets to the email address on file.

Do you charge for kids?

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We do not charge for children 5 and younger. Children 5 and younger are welcomed, however the puzzles in the rooms are best suited for 6 and older so they are able to participate. Jungle Games is a kid friendly room and recommended for groups with young children.

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